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Ya que la salud y el bienestar van de la mano, le invitamos a descubrir algo verdaderamente suizo: Vitalidad.
Como defendemos los estándares de sustentabilidad en todos los lugares a los que vamos, los incluimos sin cargo en todas las estancias.
Compartamos una cálida sonrisa y una bienvenida auténtica. Lo mejor de los valores suizos está en cada uno de nosotros
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Tarifa para miembros disponible: Ahorre hasta un 10% en los hoteles participantes con nuestro programa de lealtad.
Bienvenido a
JUSTO EN EL CORAZÓN DE TODO LO QUE BUSCASSeguramente no esperaría encontrar una porción de Suiza en el distrito principal de Jing'an; sin embargo, esta dinámica área es el hogar del Swissôtel Grand Shanghai. Aunque hay mucho para hacer y ver en la vibrante ciudad, le ofrecemos un lugar para trabajar, relajarse y experimentar nuestra excelente hospitalidad, diseño e innovación suiza. Está a poca distancia a pie de West Nanjing Road, la calle comercial de lujo de la ciudad, bordeada por City Plaza, Réel, Jing'an Kerry Center y Plaza 66. También se encuentra cerca de atracciones populares como el templo de Jing'an y el parque Jing'an, el gran teatro de Shanghái y el museo de Shanghái. Después de un largo día, tómese un tiempo para relajarse en nuestro spa y centro de acondicionamiento físico, disfrute de una buena noche de descanso en una de nuestras 467 habitaciones elegantemente modernas y pruebe nuestra cocina internacional de primera calidad. Ya sea por negocios o por placer, el Swissôtel Grand Shanghai satisface todas sus necesidades en una de las ciudades más importantes de Asia.
Para mejorar la experiencia de nuestros huéspedes, tenga en cuenta que la piscina del hotel estará en mantenimiento desde el jueves 21 de diciembre hasta el miércoles 27 de diciembre de 2023.
4,4
6.729 reseñas
Victor T. R., Nov 22, 2023
C. K. K., Jul 18, 2024
Colour C., Jul 16, 2024
I hope you will take this rating session seriously. My experience with your hotel is really terrible. Unfortunately, I will rate it as 3 for my overall experience. I visited Shanghai in early June and at the end of June, my stay was 2 weeks for both trips. The booking was done by my HR which station in Shanghai, she told me that the hotel charges will be paid by the company. However, your staff was insist that the charges has to be paid by the guest. So, for the first trip, I have made the payment by myself. After I came back to Singapore, my HR from Shanghai contacted me and informed me that someone in your hotel has agreed that the payment I have done will be refunded. It was mid of June, but I did not receive the refund yet even until now. The above is not the only disappointment I have experienced. When I visit for the second time, the concierge told me again the company does not bear the cost, I would need to pay the stay by myself. I tried to explain again but they still insist. But I was not comfortable to make a payment again and wait for the second refund. Hence, I insisted not to pay. In the end, the staff agreed that I can proceed to my room and he will contact me the next day after being clarified with the booking team. On the evening of the second day, I was back from the office but my room card was not working. Therefore, I went to the concierge to check, they helped me to reactivate my room card and told me that my room charge will be paid by the company. I thought it was the end. But it was not, during my second stay, your staff reached me to explain that the bank was holding the fund because I have 2 items which are not covered in the room charge, it must be bore by the guest. Hence, the staff requested me to make a new payment for the 2 items so that I can get my full refund immediately. So, I agreed and done the payment again to your hotel. The staff told me that after I have done the payment, the refund will be done immediately on the following Monday. However, I was busy and forgot about that, until the Thursday of the week I recalled that the staff did not contact me, and I went to the concierge. But the concierge told me that I have to pay for the room charge, the ridiculous thing is, there is no record at all for my case in the system. After a long story of explanation, the concierge told me that he will clarify the next morning and get back to me via email. Not surprised, nobody contacted me until the next day 1600hrs. I tried to call the hotel mainline and talked to the concierge, but the girl again said I must pay for the room charge. I was really pissed off because I need to explain the story again. At the same time I have a meeting soon. The concierge read my feelings and said she will call the finance department immediately and get back to me as soon as possible. Someone called me and emailed me, informed me that they have misunderstood the process, the payment will not expedite the process of refund. Therefore, they have done the refund of the payment I have done additionally. However, I have not received the refund as well. Can you please tell me what will you do to satisfy me for my experience?
Nalini S., Jul 08, 2024
Comfortable stay, travelling with family. Connecting rooms were available so made stay very stress free.
Eli S., Jul 03, 2024
Enjoying my time at the hotel service was excellent
Lo mejor de Swissôtel Shanghai
Ahorre hasta un 22%
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Promoción "Habitación para niños"